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Fuss free, No hard selling Had a 1. My wife and I regularly go to the Tanglin Branch for no frills, top quality massage by Jasmine and Environment was very calm with dim lights and soothing music. Overall I will definitely come back. For massage, scrub and slimming. Services are very professional and they go above and beyond what is typical of a massage spa. Had brought my mother and sister to the Alexandra branch for a Mother's Day treat. My sister and I had a deep tissue massage and my mother had a lymphatic massage.
However was deeply disappointed to learn that they had not enjoyed their massages and as much as I did. My sister's masseuse was way too talkative and both masseuse were not skillful with their massages. Only one of out three masseuse are actually good. I sure hope they would improve on their consistency, and maybe send their masseuse back for training. Dear Velda We are sorry to hear that you sister and mother did not enjoy their massage while you did enjoy yours.
It would be helpful if the review is provided from first hand experience. There could be reasons why your mom didn't enjoy her lymphatic massage as that is a very specialized but "feather touch" pressure massage and not many customers who try it for the first time like it. Perhaps with better understanding of your expectations on your next visit, we can serve you and your family better. You know how to take the booking you just don't know how to hold the booking, which is the most important part of the booking, everyone can take a booking, but you need to hold the booking.
Thanks for ruining my Mother's Day you rude people. Dear Fiona We are sorry that your Mother's day celebration was ruined by us. We are truly sorry about this. We are not sure what you mean when you said we did not know how to hold a booking. Perhaps you could elaborate. Just to share a little bit of our policy here on releasing bookings. We receive hundreds of bookings for hundreds of customers everyday across 8 branches.
Every single appointment and customer is important to us and we do not release any bookings unless customer is late by more than 15 minutes and we are unable to contact customer before the slot is released. Every customer is important and we are unable to compromise a booking in favor of another booking. Our business is highly time sensitive and we need to follow strict rules with regards to bookings and releasing bookings.